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Valet Parking Service

Valet Parking Service Frequently Asked Questions

At Park Inc., we recognize that the world of parking management may seem confusing to a business owner who is considering adding valet parking service for customers and guests.  This FAQ page offers some tips for choosing a valet parking service.... 

Q:  I associate valet parking service with fancy, high-end restaurants and hotels.  How can I tell if my event or business needs valet parking?  

A:  When considering whether a valet parking service is right for your business, hospital, medical center, or private function, think about the convenience of customers/attendees and the availability of parking. Any business that has a difficult parking situation can benefit from valet parking service.  Hospitals with patients and visitors that have a difficult time getting to and from parking areas, construction projects that make finding available parking difficult, restaurants and clubs located in busy, congested down town areas, office buildings where employee parking is limited or distant, and airports that cater to the needs of busy travelers trying to save time before a flight are just a few scenarios that benefit from valet parking service.

Q:  How do I pick a valet parking service for my restaurant, club, wedding, or private party?  

A:  Start by finding a company that is certified by the National Valet Parking Association.  These companies are licensed and insured.  They have strict requirements in the areas of customer service, employee training, claims handling, problem resolution, & adhere to all labor laws.

Q:  How can we determine how many valet attendants are needed?  

A:  As a general rule, you should have 3 valets for every one-hundred guests. Of course this is just a guideline, and each business or event requiring valet parking service is unique.  Any member of our operations and/or sales departments are qualified to make a recommendation for valet parking staffing levels.  Our estimates are timely, accurate, & free of charge.

Q:  Should the tip be included in my service agreement, or should my guests tip the valet attendants?  

A:  Generally, tips are given by the guests utilizing the valet parking service, but this is really a matter of preference.  While most establishments allow gratuities to be accepted, many do not want to discourage patrons from using the service because they may not be able to afford to pay a gratuity.  Hospitals that have a lot of low income patients and visitors may see a value in a “no tipping” policy.  Other times, a host for a special event may want to take care of a gratuity themselves as a way of doing something extra for their guests.

Q:  Does my insurance protect me from claims, or should I insist on seeing proof of insurance from the valet company?  

A:  A Certificate of Insurance can and should be provided by any quality parking management provider.  Always ask a potential valet parking service company for a certificate of insurance that lists you as an additional insured on the valet company’s policy.  Standard levels of coverage should include the following:

--General Liability, providing for any mishap causing personal injury, either by premises or attendant. Policy limit: $2,000,000

--Garage Keepers Liability, providing coverage for any property damage, such as collision or theft of vehicles. Policy limit: $1,000,000.

--Employee Dishonesty Coverage, protects your business from claims for loss of and loss from damage to, covered property such as money, equipment, or security.  Policy limit: $500,000.

--Umbrella Liability, to provide excess coverage for General Liability in the amount of $10,000,000.  

--Worker's Compensation, at a minimum, in accordance with State Law.

Q:  Are your valet parking attendants screened for drug use?  

A:  All valet parking attendants are screened through several different processes to ensure only quality valets represent Park Inc. We screen valet parking attendants for criminal background, driving history, and drug use at the locations requiring so of contracted vendors.

Q:  Are tickets, cones, signs and a locking key box provided and included in the price?  

A:  Yes, we provide everything needed to offer valet parking service to patrons, guests, and employees.

Q:  What type of uniform will the valet staff wear?  

A:  Our valet parking attendants represent your business, so appearance matters.  Each business is unique, so we offer a variety of choices to best fit your needs.  There are three main uniform choices:  black pants, with a white button-up shirt and bow tie; black pants and red Park Inc polo; a uniform of choice provided by the customer specific to the event or site. 

Q:  Are valet parking charges based on an hourly rate, anticipated number of cars, or some other formula?   

A:  Pricing for valet parking service can be structured to fit the preference of the establishment.  Our valet parking service customers can choose between hourly pricing, flat rate pricing, concession fees, & expense + management fee contracts.

Q:  Will you supply a list of references?  

 A:  Yes.  A valet parking attendant is often the first point of contact with your business, and first impressions are important.  Our goal is to offer valet parking service that will contribute to the value of your business.  We will gladly offer a list of references who utilize our valet parking services.

Contact The Valet Parking Service Experts

Park Inc. offers a wide range of valet parking solutions custom designed to fit the needs of your customers, patrons, and guests.  Create an experience and an impression that stays with your guests and projects the values of your business.  Customer convenience and increased revenue go hand-in-hand.  Ready to learn more about how valet parking can take your business to the next level?  Contact the valet parking service experts at Park Inc. today!